Staying in Control

Every player holding a Wasaga Beach Casino account is covered by this page, from sign-up until the account is closed. It sets out the tools and support available to help keep your play enjoyable and within the limits you set for yourself.

Making our commitment clear

1.1 Playing at Wasaga Beach Casino is meant to be a fun pastime, paid for with money you can comfortably spare. Our games are for enjoyment. They are never a source of income or a way to cover bills.

1.2 Our tools take only a moment to set up and let you stay in control of your spending and the time you put into playing.

1.3 Staff receive training to recognize when play may be becoming harder to control. When we notice this, we may send you an email, hold back promotional messages or recommend a tool that might help.

1.4 We only take players from jurisdictions that permit it by law, and we follow Canadian rules on age, identity checks and anti-money laundering.

Reaching free, confidential support

2.1 Reaching out to someone who is not part of the casino can really help. The groups listed here give free and confidential support:

• Gambling Therapy
• ConnexOntario

2.2 Contacting them does not require an account with us. Friends and family members worried about someone can reach out to them as well.

2.3 Search for either organization by name to find its current contact details. You can also email us and we will point you in the right direction.

Checking in with yourself

3.1 Our self-assessment asks a few quick questions about your play habits. It takes just minutes, and your answers are never used for marketing.

3.2 Some signs worth watching for:

• playing for longer than you planned
• spending more than you set aside
• trying to win back money you have lost
• keeping your gambling secret from those close to you
• becoming restless or irritable whenever you are away from play
• borrowing money, or using money meant for bills, to keep playing

3.3 Sound familiar? Think about setting a limit, contacting any organization listed in section 2, or taking a cooling-off break.

Keeping minors away from gambling

4.1 All our games, including free-to-play titles, are for players 19 or older only.

4.2 Every account goes through identity and age checks before any deposit can be made.

4.3 Keep your password private, log out whenever you have used a shared device and, if children live in your home, install filtering software. Our 19+ Policy has further tips.

Changing your limits

5.1 Lowering a limit works straight away, as soon as it is saved.

5.2 Please note: Raising or removing a limit needs a 24-hour wait before it starts to count. Your existing limit keeps working through that day, so there is a full day to think it over.

5.3 Once a cooling-off or self-exclusion starts, it runs for the full time you picked. We cannot end it early, even if you ask.

Using your control tools

6.1 Deposit limits let you choose a time frame and the most you can add during it. Once you reach that amount, you cannot deposit again until a new time frame starts.

6.2 Wager limits set a maximum on your combined stakes across every game within a period you choose.

6.3 Stake limits cap what you can bet on any one spin, hand or bet.

6.4 Reality checks show a pop-up on screen at intervals you pick. Each pop-up shows your session time and your wins and losses so far, and lets you keep playing or stop.

6.5 Time alerts let you know when a set amount of play time has passed, so a quick session stays quick.

6.6 Cooling-off gives you a short pause that lasts from 24 hours to six weeks, your choice. While it is on, you cannot bet or deposit, and we pause our marketing emails. Your funds stay protected in your account, and you can ask for a withdrawal by email.

6.7 Self-exclusion suits a longer time away than a cooling-off break allows. The account remains locked throughout the chosen period, all marketing stops, and we decline any new account registered under your name.

6.8 Account closure is available for any reason. Just email us. If you are closing because of how gambling is affecting you, please say so and we will treat your request as a self-exclusion.

6.9 Self-assessment quiz is available under your account settings whenever you want to check in, as described in section 3.

6.10 You can make your very first deposit as soon as our ID and location checks are complete. We take a look at your ID, confirm your age is 19 or older, and make sure our games can be played in the place you live.

6.11 Most tools can be set in your account settings. Any tool can also be set for you by our support team by email.

Contacting our team

7.1 Send any questions about these tools to [email protected], or email us there if you would like us to set a limit, break or self-exclusion for you.

7.2 Please email us from the address you used to open your account. It lets us match your message quickly and handle your request.